Frequently Asked Questions

Does my child need special equipment?

• No special equipment is required. Please just have your child wear sneakers and comfortable, weather-appropriate clothing. We will provide all other equipment.
  
• Children enrolled in our Public, Neighborhood and After-School programs should also bring a water bottle with his or her name on it.

When will my child get a jersey?

• If your purchase includes a jersey, it will be shipped directly to you within 7-10 business days of enrolling.
• If you enroll within two weeks of the season start date, please understand that you are not guaranteed to receive your child's jersey before the first session.
  
• If you have any questions regarding your child's jersey, please email MerchandiseCustomerService@soccershots.com.
  

The season I want to enroll my child in says JOIN WAITLIST. What does that mean?

• This means the session is currently full to capacity. If you want to be placed on the waitlist, click the JOIN WAITLIST button.
  
• If a spot opens up, our system will send an email to everyone on the waitlist.
• Open spots will be filled on a first-come, first-serve basis. Please note that we have found that having a card on file with us helps to expedite the check-out process. Click HERE if you'd like to verify your Soccer Shots Account Payment information.

The season I want to enroll my child in says "EMAIL ME WHEN AVAILABLE". What does that mean?

• The EMAIL ME WHEN AVAILABLE button will appear for programs where we are waiting for final confirmation of minor details.
• If you would like to be notified via email when the session is available for purchase, please click the EMAIL ME WHEN AVAILABLE button.

Is this a drop-off program?

• Public and Neighborhood programs: A parent or guardian is required to stay on site for the duration of the class.
• Childcare center programs: Our coach will collect the children for soccer and return them to their teachers at the end of the session.
  
• After-school programs: Our coach will play soccer with your child after school and you will pick your child up at the end of each soccer session or we will return your child to after-school care if that is your normal routine.
  

What is your weather policy?

• If we need to cancel a session due to inclement weather, we will communicate make up details via email. Families enrolled in our Public, Neighborhood, and After-School Programs will also receive timely text messages for last-minute cancellations.
• Make-up classes may be held on a different day or time than the regularly scheduled class.
• Please note that it’s very difficult to predict the weather and we always do our best to make a wise judgement call on whether or not to cancel sessions.

I have a balance in my Soccer Shots account and I want to use it to pay for my order. What do I do?

• Please click HERE for step-by-step instructions on how to apply your account balance to an order.

How will we stay in touch?

• You will receive an email summary of each week's lesson so that you can follow along with what your child is learning. (If you are not receiving these emails in your inbox, please check your spam or junk folder and contact us with any questions.)
  
• Like and follow us on facebook and Instagram to keep up with weather updates, program announcements, contests and more!
• Check out our website for periodic updates.  https://www.soccershots.com/greatercharlotte/

Still have questions? Having trouble enrolling?

Please submit your question using the form below.
You can also email us directly at greatercharlotte@soccershots.com
or call us at (704) 764-1575.